As a life-long Mets fan, I’ve watched their winning percentage fluctuate from a dismal 30% to an outstanding 67%. The outcome was never a surprise; disappointing and exciting, but never a surprise. Why?
By opening day, I knew if they addressed their weaknesses and improved on their strengths.
Why are organizations so focused on lagging indicators, like employee turnover and EBITDA, but don’t know how to capture performance indicators that can be addressed in real-time?
Having evaluated many ABA organizations, the best are those that know the factors that drive improvements in their clinical quality (outcomes) and organizational success (profitability). Executive insight is necessary for change to occur.
As an organizational leader, do you have insight into your staff’s performance at the individual and team levels, and are you able to predict outcomes?
Some questions to ask yourself to begin gaining insight into factors that predict success include:
- What percentage of my technicians can implement complex behavior reduction and skill acquisition plans with high treatment integrity?
- Which staff are my future leaders and how am I investing in developing them?
- How are our teams aligned to maximize client outcomes?
BSTperform provides insights and helps you pinpoint issues with the quantitative measures that can be used to monitor and evaluate the quality of clinical functions that affect patient outcomes.
